The Sonoran Standard Last Updated: September 2026
We want you to feel good about what you buy from The Sonoran Standard. Because we sell two very different kinds of products — living seed products and handmade wood habitat products — our return policy differs depending on what you bought. Please read the section that applies to your order below.
This page works together with our Terms and Conditions; if anything here appears to conflict with that page, the more specific and more recent statement controls, but we aim to keep both consistent.
Unopened, unused seed products may be returned within 14 days of delivery for a refund. To be eligible, the seed packaging must be sealed/unopened and in its original, resalable condition. Contact us at jake@thesonoranstandard.com with your order number to start a return. Return shipping is the buyer's responsibility unless the return is due to our error or a damaged/defective shipment (see below).
We reserve the right to refuse a return where we cannot verify the packaging was never opened, since we cannot resell or verify the integrity of seed once its packaging seal has been broken.
Once a seed packet has been opened, it is not eligible for return, with the following exceptions:
If any of the above applies, contact us within 14 days of delivery at jake@thesonoranstandard.com with your order number and photos of the issue, and we will send a replacement or issue a refund at our discretion.
We do not accept returns or issue refunds based on germination results, plant growth, or how a plant performs after planting — regardless of whether the packet was opened or unopened at the time of return. As explained in our Terms and Conditions, germination and growth depend on soil, climate, timing, watering, and other factors entirely outside our control once seed leaves our hands. We're glad to help troubleshoot planting questions even when a refund isn't available — reach out and we'll do what we can to help you succeed next time.
Unused nest boxes and habitat products (in original, unassembled/uninstalled condition where applicable) may be returned within 14 days of delivery.
To be eligible for return:
Email us at jake@thesonoranstandard.com with your order number and reason for return. We'll confirm eligibility and provide instructions.
If your nest box or habitat product arrives damaged or with a manufacturing defect, contact us within 14 days of delivery with photos of the item and its packaging. We will offer a replacement, repair guidance, or refund depending on the situation.
Once a return is received and inspected (where applicable), we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Original shipping charges are non-refundable except where the return is due to our error or a damaged/defective item.
If you'd like to cancel an order, contact us as soon as possible at jake@thesonoranstandard.com. We can typically cancel orders that have not yet been processed for shipment or entered production. Once an order has shipped, our standard return process applies instead.
We do not currently offer direct exchanges — please initiate a return for a refund and place a new order for the item you'd like instead.
Returns for wholesale/retail partner orders are governed by the terms of your wholesale agreement or invoice, not this consumer-facing policy. Contact us at jake@thesonoranstandard.com with wholesale return questions.
The Sonoran Standard Apache Junction, Arizona jake@thesonoranstandard.com